We respect your privacy and want to keep you fully informed about the ways we collect and use information through your use of our website and our proprietary Internet-based lead management software solution (the “Service”). Builder Concierge Services, Inc. and its affiliates (“we”, “us” or “Builder Concierge Services”) owns and operates the web site at www.conciergehb.com (the “Site”) accessible through the Internet. We care about the privacy of each user of the Site (“you” or a “user”).
Collection and Use of Information
In order to use some of the features of the Site, such as requesting marketing or other information from us, we ask you to provide us with certain Personal Information, which may include name, address, email, telephone number, company affiliation, and title. We use this information to respond to your request and to send you information that we think may be of interest to you about new developments in the Service or other matters.
In addition, we may give you access to register for, login to and access the Service through the Site. In order to register for the Service you must create a user account which requires you to provide us with certain Personal Information, such as your name, address, email, telephone number, company affiliation, and title, in addition to agreeing to the Terms of Service. You will also be required to create a username and password for your user account on the Service, which you must keep confidential. We use this information to verify authorized users’ access to the Service, to provide you with the Service and to send you information that we think may be of interest to you about new developments in the Service or other matters.
We use Personal Information as well as the information described in the Section entitled “Cookies, Log Files etc.” in order to better understand your needs and to improve the Site, Service and our business. We may also enhance or merge the Personal Information with data obtained from third parties for the same purposes.
Cookies, Log files etc.
Builder Concierge Services may also collect information during your visit to the Site through information gathering tools and technologies (including browser cookies, pixels, beacons, and Adobe Flash technology including cookies). These tools may collect information about your Internet Protocol (IP) address, click stream behavior (i.e. the pages you view, the links you click), and other actions you take in connection with the Site. Builder Concierge Services may also use some of these information-gathering tools in connection with certain Builder Concierge Services distributed alerts or emails and therefore may collect information using these tools when you open the email or click on a link contained in the email. We may also refer to this information, such as tracking information collected with cookies and web beacons, to analyze the performance of, and make improvements to, the Site, Service or our other businesses or products.
We may use “session” cookies and other tracking technologies to store preferences you select during each session in which you visit the Site. These cookies are pieces of information sent by the Site to your browser and are stored on your computer’s hard drive until you close your browser.
In addition, like many websites, we use log files to keep track of overall website information and to improve the Site. This includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this information to analyze trends, administer the Site, track how users use the Site, and gather broad demographic information.
How we share your information
Permitted Users; Children’s privacy
The Site and Service are directed to adults ages 21 or older. Builder Concierge Services does not knowingly collect information from children under the age of 13 and does not target the Site to children under 13.
Updating Your Information
In order to provide the Service, we need to have accurate and current information about you. If a user’s Personal Information changes (such as your email), you should add new information or delete any outdated information from your account by logging in and going to the User section of the account.
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect the Personal Information, we cannot guarantee its absolute security.
Links to Third Party websites
California Privacy Rights
Users of the Site and/or Service who are residents of California may request certain information regarding our disclosure, if any, of personal information to third parties for purposes of their direct marketing. If you want to make this request, you may contact us at:
Builder Concierge Services, Inc.
Attn: Privacy Officer
338 Spear Street
San Francisco, CA 94105