In customer service, you're always worried about your defection rate and net prompter score (NPS). More than anything else, a defection is a hard pill to swallow because that homeowner was hard-won. And if they are unwilling to refer during or after the warranty's over, you're probably never going to sell them again, along with their friends or co-workers.
With Conversica's service rep assistant, she will do the same for the service rep, supporting the post-sale customer experience, as she did for sales reps. And is engaging, cultivating and help retain customers that we otherwise just have no good way to stay in touch with. Automatically contact and engage homeowners with the Conversica service rep assistant, a human voice with superhuman perseverance.
The Conversica service rep assistant is Artificial Intelligence-based software that engages new homeowners in natural, two-way human conversations, and continues to engage and nurture them in a connected, empathetic customer experience, or specifically opt-out – which could be in one day, a few months or even in a year.
Keep service customers engaged, lets service staff excel
Our automated service assistant tirelessly keeps homeowners tied to the home builder beyond the purchase cycle to include the construction and ownership cycle. It is always persistent, always polite, never has a bad day or gets sick, and – best of all – hands over customers at the very time they are ready to engage, so your service people can focus on providing excellent service instead of failing to respond it a timely matter.
Covers a broad range of service customer conversations: